Select only the products for which the cost to upgrade falls under the designated budget. Set a yearly budget for the field service software. Select products that offer the most of these features.
Go through the features mentioned in Capterra’s buyers guide for field service software and identify the features important to your business requirements.
Shortlist software based on the number of free users available in the free plan. The following approach will help you find the right software for your field service company:
How to choose the right field service management software for your business SINC’s customer support options include chat, email, and knowledge base. With the help of the built-in messenger, you can communicate and share job updates with them in real time. It also includes location tracking that allows you to view the real-time location of your staff when they are out on a job. SINC’s free version includes time sheets that allow you to track the time each service technician spends on the assigned jobs.
SINC is a field service management solution that offers job scheduling, field notes, task management, reporting, payroll calculation, job costing, and quoting functionalities. It supports up to seven users and includes additional features such as scheduling, job tracking, task tracking, and overtime calculations.
So Both auto routing of tickets and manual assignment is possible with C-Desk that too category wise. Manual assignment of service request is also possible in case there are too many resources handling the same category of service request. Service Request Routing fastens the process of resolving issues. Service Request Management has been designed to support for all departments and for multiple locations. Other Modules and features like Asset management, Notice board, Projects and tasks, Log Book, Surveys and polls, Expense Management, Photo Gallery, Video Gallery, Events, Personal Calendar etc.
So you can call it as a complete ticketing tool. C-Desk works as an Internal service request management software as well as Customer Support Management software. Truly multi location application which supports centralized management as well as decentralized management of services. So this application does not only work as IT Helpdesk Application but as a Complete Help desk or service desk for your organization. "C-Desk is free web based ticketing software to manage all types of service requests, not only to the IT department but to any department of any location in the organization.